poizy Casino & Sportsbook Terms

We at poizy operate a gaming and sportsbook platform serving users in jurisdictions where our services are legally permitted. These terms outline the conditions under which you access poizy, create an account, deposit and withdraw funds, and use our games and sports markets. By using poizy, you agree to these terms and our broader commitment to transparent, fair, and secure service.

Our platform hosts slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (Infinite Blackjack, roulette, baccarat, Dragon Tiger), sports information including Liga 1 and Piala AFF coverage, and esports markets. We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer (mobile banking, local payment, online payment, e-wallet). All transactions on poizy are subject to account verification and our standard withdrawal procedures.

This document sets out our core policies on account eligibility, deposits, withdrawals, bonus terms, dispute resolution, and jurisdiction restrictions. We encourage you to read these terms carefully before using poizy. If you have questions about any section, our support team is available during business hours to clarify our policies.

Account eligibility and opening conditions on poizy

When you open an account on poizy, you confirm that you are of legal age in your jurisdiction and that you are not prohibited by local law from accessing our services. We do not knowingly serve users in jurisdictions where online gaming or sportsbooks are banned. Our services are available only where local law permits.

We require accurate personal information during account registration. Your name, date of birth, email address, and phone number must match your identity documents. If you provide false or misleading information, we reserve the right to suspend or close your account without notice. During your first deposit or when you reach certain activity thresholds, we conduct Know-Your-Customer (KYC) verification. This process requires you to submit a photo of your ID document (KTP, passport, or equivalent). Verification typically completes within one business day.

You are responsible for keeping your account credentials confidential. If you suspect unauthorized access, contact our support team immediately. We are not liable for losses resulting from compromised passwords or shared login details. Your account is personal and non-transferable. You may not sell, gift, or share your account with others.

Deposits and payment methods on poizy

We accept deposits through six payment channels: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers to mobile banking, local payment, online payment, or e-wallet. All deposits are processed instantly or within minutes, depending on your payment provider. poizy does not charge deposit fees; however, your bank or e-wallet provider may apply their own transaction charges.

Minimum and maximum deposit amounts vary by payment method and your account verification status. Unverified accounts may face lower deposit caps. Once you complete KYC verification, your account preferences increase. We do not offer deposit bonuses or promotional credits—all funds you deposit are your own balance, available for games and withdrawals.

Note: We do not accept third-party payments. Your deposit must come from an account registered in your name. Deposits from other individuals or business accounts may be rejected or reversed.

Withdrawals and account balance

You may withdraw your account balance at any time by requesting a cashout through the Withdraw section of your poizy account. Withdrawals are processed to your original deposit method. If you deposited via mobile banking, your withdrawal returns to local payment. We do not allow cross-method withdrawals (for example, depositing via online payment and withdrawing to e-wallet).

Withdrawal requests are subject to standard verification windows. Unverified accounts may face withdrawal restrictions or delays. Once your KYC is approved, withdrawals typically process within one to two business days, depending on your bank's settlement speed. We reserve the right to hold withdrawals if we detect suspicious activity or if your account is under review.

Your account balance reflects all deposits, game outcomes, and withdrawals. We do not charge withdrawal fees on poizy's side, though your bank or e-wallet may deduct their own processing charges. If a withdrawal fails due to incorrect account details or a bank error, contact our support team with your transaction reference, and we will investigate.

Our poizy gaming policy and dispute resolution

All games on poizy—slots like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways, as well as live-dealer tables—operate under mathematical algorithms and random number generation. Game outcomes are independent and cannot be predicted or influenced. We do not offer guaranteed returns or fixed odds on slot games. Live-dealer games (Infinite Blackjack, roulette, baccarat, Dragon Tiger) are broadcast from our studios with real dealers; outcomes depend on the dealer's actions and game rules.

We do not offer bonus credits, free spins, or promotional funds. Any funds in your poizy account are your own deposits. We do not match deposits or provide cashback. If you see promotional language elsewhere suggesting bonuses, those do not apply to poizy accounts.

Account suspension: We may suspend your account if we detect fraud, unauthorized access, or violation of these terms. Suspended accounts retain their balance but cannot place new bets.
Dispute resolution: If you dispute a game outcome or transaction, contact our support team with your account details and transaction ID. We investigate within five business days.
Jurisdiction notice: poizy's services are available only where local law permits. Users are responsible for verifying compliance with their jurisdiction's regulations.

Support and contact

Our support team is available during business hours to answer questions about account verification, deposits, withdrawals, game rules, or these terms. We respond to inquiries in English and provide multilingual assistance where available. You can reach us via email or through the contact form on poizy. Response times typically range from a few hours to one business day, depending on inquiry volume.

If you experience a technical issue—such as a game freeze, payment failure, or login problem—report it to support immediately with as much detail as possible. We log all technical incidents and work to resolve them promptly. If a technical fault results in an incorrect game outcome or lost funds, we investigate and make appropriate corrections to your account.

These terms apply to all users of poizy across Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported regions. We reserve the right to update these terms at any time. Changes take effect upon posting to this page. Continued use of poizy after an update constitutes acceptance of the new terms. We encourage you to review this page periodically to stay informed of any policy changes.