poizy Platform Privacy Notice

This page describes what we collect when you use poizy and how we keep that data protected. We take your privacy seriously and are committed to transparency about our data practices. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or play games like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, or Mahjong Ways on our platform, we collect certain information to operate our service securely and comply with local regulations.

Our privacy practices are designed around a simple principle: we collect only what we need, we protect it carefully, and we do not share it without your consent or legal obligation. This notice explains what data we collect, how we use it, who may access it, and what rights you have over your information.

If you have questions about our privacy practices or wish to exercise your rights regarding your data, our support team is available during business hours to assist you.

What data we collect on poizy

We collect information in several categories. First, we collect account information: your full name, date of birth, email address, phone number, and identity document details (such as your KTP or passport number). We require this information to verify your identity and comply with Know-Your-Customer (KYC) regulations in Indonesia and other supported jurisdictions.

Second, we collect payment information. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record the transaction amount, timestamp, and payment method. We do not store your full payment credentials (such as your complete card number or wallet password)—payment processors handle that data directly.

Third, we collect activity data. We log your game sessions, including which games you play (Aviator, Mahjong Ways, Infinite Blackjack, Dragon Tiger, etc.), how long you play, and your account balance changes. We also record your login times, device information (such as your operating system and browser type), and your IP address. This data helps us detect fraud, troubleshoot technical issues, and understand how our platform is used.

How we use your data on poizy

We use your account information to verify your identity, process your deposits and withdrawals, and comply with regulatory requirements. Your payment data is used solely to record transactions and prevent fraud. Your activity data helps us maintain platform security, investigate suspicious behaviour, and improve our service.

We may also use your email address to send you important account notifications—such as verification confirmations, withdrawal status updates, or security alerts. We do not send marketing emails unless you explicitly opt in. If you access poizy from Jakarta, Surabaya, Bandung, Medan, or Semarang, or during holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi, we may use location and temporal data to ensure our service remains available and compliant in your region.

Personal data

Information that identifies you, such as your name, email, phone number, and identity document details.

Transaction data

Records of your deposits, withdrawals, and game activity on poizy, including amounts and timestamps.

Device data

Technical information about your device, browser, operating system, and IP address when you access poizy.

Our poizy data protection and third-party practices

We store your data on secure servers using industry-standard encryption. Our servers may be located outside Indonesia, but we apply the same security standards regardless of location. We limit access to your data to poizy staff who need it to operate the platform, process your requests, or comply with legal obligations.

We may share your data with third parties in limited circumstances. Payment processors (such as the companies behind DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet) receive transaction information necessary to complete your deposits and withdrawals. Our hosting providers and security vendors may access technical data to maintain platform infrastructure. We may also disclose data if required by law or court order.

Your rights regarding data on poizy

You have the right to access your personal data held by poizy. You can request a copy of your account information, transaction history, and activity logs by contacting our support team. You also have the right to correct inaccurate information—if your name or contact details are wrong, we will update them promptly.

You may request deletion of your account and associated data, subject to legal retention requirements. Some data must be kept for regulatory compliance or fraud prevention, but we will delete non-essential information upon request. If you wish to exercise any of these rights, contact our support team with your account details and specific request.

Cookies and tracking on poizy

We use cookies to maintain your login session, remember your preferences, and analyse how you use poizy. These cookies are essential for the platform to function. We do not use cookies for third-party advertising or tracking. You can disable cookies in your browser settings, but doing so may limit your ability to use poizy fully.

Our privacy practices reflect our commitment to protecting your information while operating a secure and compliant platform. We review our practices regularly and update this notice if our data handling changes. Our services are available only where local law permits, and we encourage you to verify that your use of poizy complies with your jurisdiction's regulations. If you have concerns about how we handle your data, contact our support team during business hours.