poizy Casino & Sportsbook FAQ

Opening an account on poizy takes a few minutes. First, visit our registration page and enter your username, email address, and a strong password. You will also provide your mobile number, which we use for two-factor authentication. After you submit these details, we send a verification link to your email. Once you confirm your email, your account is active and you can log in. Before you can deposit funds, we will ask you to complete KYC (Know Your Customer) verification by uploading a copy of your national ID or passport and proof of address. Our verification team reviews these documents during business hours, typically within one working day. After verification is complete, you can deposit using DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer.

If you wish to request deletion of your personal data, you can submit a formal request through your account settings or by contacting our support team during business hours. We will acknowledge your request and explain what data we can delete and what we must retain for legal or operational reasons. Some information, such as transaction records and KYC documents, may need to be kept for compliance purposes. We will process your request fairly and transparently, and our team can answer any questions about data retention or privacy. For full details about how we handle your data, please read our Privacy Policy

No. Each person is permitted to hold only one active account on poizy. If we detect multiple accounts registered to the same individual, we may suspend or close the duplicate accounts without notice. This policy protects the integrity of our platform and ensures fair access for all users. If you have forgotten your login details or cannot access your existing account, our support team can help you recover it. Do not attempt to create a second account; instead, contact us during business hours and we will assist you in regaining access to your original account.

Yes. poizy accepts direct bank transfers from mobile banking, local payment, online payment, and e-wallet. When you choose the bank transfer option during deposit, we provide you with our account details and a unique reference number. You initiate the transfer from your bank's app or website, include the reference number in the transaction memo, and send the funds to our account. Processing times vary depending on your bank and the time of day you transfer, but most transfers complete within standard banking hours. If your transfer does not appear in your poizy account within a few hours, check that you used the correct reference number and account details. If the issue persists, contact our support team with your bank transaction receipt and we will investigate.

If a deposit or withdrawal does not complete, first check your account dashboard to see the transaction status. For deposits, verify that you used the correct payment method and followed all prompts. If you used mobile banking, local payment, online payment, or e-wallet, confirm that your wallet has sufficient balance and that the transaction was approved in your app. For bank transfers, check your bank statement to confirm the money left your account; if it did, provide our support team with your transaction receipt and we will trace the funds. For withdrawals, ensure your account is fully verified and that you have selected a valid payment method. If a withdrawal is delayed, our support team can check the status and help resolve the issue. Contact us during business hours with details of your transaction and we will assist you.

To open a support ticket, log into your poizy account and navigate to the support or help section in your dashboard. Select the category that best matches your issue—such as account, payment, game, or security—and describe your problem in detail. Include any relevant information, such as transaction IDs, error messages, or the time the issue occurred. Submit your ticket and you will receive a confirmation with a ticket number. Our support team reviews tickets during business hours and responds within our standard response window. You can check the status of your ticket anytime by logging into your account. If your issue is urgent or you need immediate assistance, you can also reach out during business hours through the contact channels listed in your account settings.

poizy provides information and market coverage for major football leagues and tournaments, including Liga 1, Piala Indonesia, Piala AFF, Champions League, and Premier League. We also cover other sports such as MotoGP and badminton. Our platform displays tournament schedules, team information, and market details so you can stay informed about upcoming events. During major tournaments like Idul Fitri or Idul Adha, we often feature special event coverage and scheduling updates. For the most current list of available markets and upcoming fixtures, log into your account and browse the sports section. If you have questions about a specific league or tournament, our support team can provide more information during business hours.

Our loyalty tier programme rewards active users on poizy with benefits as they engage with our platform. As you play slot games like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways, or participate in live-dealer tables and sports markets, you earn loyalty points. These points accumulate and move you through different tier levels, each with its own benefits such as bonus offers, faster withdrawals, or priority support. Your tier status is displayed in your account dashboard, and you can see how many points you need to reach the next level. The specific benefits at each tier are outlined in your account settings. If you have questions about your current tier or how to earn more points, our support team can explain the programme in detail.

To open a support ticket, log into your poizy account and navigate to the support or help section in your dashboard. Select the category that best matches your issue—such as account, payment, game, or security—and describe your problem in detail. Include any relevant information, such as transaction IDs, error messages, or the time the issue occurred. Submit your ticket and you will receive a confirmation with a ticket number. Our support team reviews tickets during business hours and responds within our standard response window. You can check the status of your ticket anytime by logging into your account. If your issue is urgent or you need immediate assistance, you can also reach out during business hours through the contact channels listed in your account settings.